Overview
ME & YOU is operated by MeandYou Health LLC ("ME & YOU", "we", "us"). These Terms govern your use of ME & YOU's website, medical assessment, checkout, account, support channels and related services. By using the website you agree to these Terms and the policies linked from them.
Who does what
ME & YOU is a technology platform. It is not a medical provider and it is not a pharmacy. Medical services are provided by Wasef Health, PC, an independent professional corporation whose licensed providers review assessments, decide whether treatment is appropriate and write prescriptions. Wasef Health, PC is responsible for clinical care, provider licensing, patient records and clinical policies. Prescriptions are filled by independent, state-licensed pharmacies. ME & YOU runs the website, your account, payments and non-clinical support, and does not take part in any medical decision.
Healthcare relationship
A provider-patient relationship begins only when a licensed provider from Wasef Health, PC reviews your information and establishes it. Website content, the assessment, an automated message or a support conversation does not by itself create a provider-patient relationship or guarantee treatment.
Where we provide care
ME & YOU is a technology platform and does not provide medical or pharmacy services. Care is provided by independent, licensed healthcare providers to patients physically located in all 50 U.S. states and D.C. at the time of service, and prescriptions are filled by independent, licensed pharmacies. Services are not available in U.S. territories, at APO/FPO addresses, or outside the U.S. Availability of specific treatments, medications, and shipping varies by state and may change without notice. Prescriptions are issued only at the provider's independent clinical discretion and are not guaranteed.
No emergency care
ME & YOU is not an emergency service. Call 911 or go to the nearest emergency room for an emergency.
Eligibility and accurate information
You must be 18 or older and physically located in a state we serve at the time of your visit. You agree to give accurate, current and complete information and to update it when it changes. Inaccurate information can affect whether a provider can safely treat you.
Provider decisions
Your provider decides whether an evaluation, treatment, prescription or follow-up is appropriate, and may ask for more information, decline to prescribe or recommend in-person care. We do not guarantee eligibility, a prescription, a specific product, a particular result or a specific review time.
Pharmacy and medication
Medication is prepared and shipped by an independent, state-licensed pharmacy only after a licensed provider issues a valid prescription. Compounded medications are prepared by a licensed pharmacy for an individual patient under a prescription. They are not FDA-approved, the FDA does not review them for safety, effectiveness or quality, and they are not equivalent to or substitutes for any FDA-approved brand-name product. Follow the pharmacy label and your provider's instructions. Never share prescription medication.
Payments, renewals and cancellations
You pay when you check out after completing your medical assessment. A licensed provider then reviews your information before anything is prescribed. If the provider decides treatment isn't right for you, nothing is prescribed or shipped and you get a full refund.
Your plan's price, what it includes, how often you're billed (for example monthly or every 3 months), and your renewal date are shown before you pay. Plans renew automatically at the end of each billing period, at the price shown, until you cancel. Each renewal ships only after your provider confirms treatment is still appropriate. Cancel anytime before your next renewal by emailing support@meandyouhealth.com or messaging support from your account. Charges appear on your bank or card statement under ME & YOU or a similar name. Refunds are covered in our Cancellation, refunds & shipping policy.
Acceptable use
You may not use the website unlawfully, submit false information, access another person's account, interfere with the service or copy content without permission.
Governing law
These Terms are governed by the laws of the state in which MeandYou Health LLC is organized, without regard to conflict-of-law rules.
Contact
support@meandyouhealth.com