When you're charged
You pay when you check out after completing your medical assessment. A licensed provider then reviews your information before anything is prescribed. If the provider decides treatment isn't right for you, nothing is prescribed or shipped and you get a full refund.
Renewals and cancelling
Your plan's price, billing interval (for example monthly or every 3 months) and renewal date are shown before you pay. Plans renew automatically at the end of each billing period, at the price shown, until you cancel. Cancel anytime before your next renewal by emailing support@meandyouhealth.com or messaging support from your account. If you cancel before a renewal is charged, you won't be charged again. Once a renewal has been charged and the pharmacy has started preparing your medication, that billing period can't be refunded.
If your provider stops treatment
If your provider decides treatment is no longer appropriate, future renewals stop, and any amount you paid for medication the pharmacy hasn't started preparing is refunded.
Medication returns
For safety, prescription medication that has been prepared, dispensed or shipped can't be returned or resold. If your order arrives damaged, incorrect or missing, contact us within 7 days and we'll work with the pharmacy to replace it or refund it.
Shipping
Medication ships only after a prescription is issued, from an independent, state-licensed pharmacy to your address in a state we serve. The shipping cost (if any), method and estimated timing are shown before you pay. We do not ship to U.S. territories, APO/FPO addresses or outside the U.S. Tracking is sent by email when available. Some medicines ship cold; store them as the pharmacy label says.
Lost or damaged packages
If a package is late, damaged, missing, looks tampered with, or may have been stored outside the required temperature, don't use the medication. Contact us promptly.
Clinical note
Cancelling a plan doesn't replace medical advice. Ask your provider before stopping a medication.
Request a refund
Email support@meandyouhealth.com or message support from your account with your order number. Refunds go back to the original payment method, usually within 5–10 business days. Please don't include medical details.